RingCentral, Inc. is a US-based company engaged as a global provider of cloud unified communications and collaboration solutions. It is being serviced in the Philippines by its offshore partner Acquire Asia Pacific Philippines, Inc.  

Acquire BPO is an award-winning, global business outsourcer with 8,500+ staff operating out of Class A offices in 16 locations across the Philippines, Australia, the Dominican Republic, and the US, as well as from comprehensive Work-from-Home environments, where client-permitted. We are one of the fastest-growing BPO companies and Australia’s largest outsourcer to the Philippines.     

We have 15 years of experience delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education, and retail. We’re recognized as being Safe, Flexible, and Innovative, giving our clients the capability to Outsource with confidence.      

As a dynamic organization with the ability to take your career to the next level, we’re looking for strong candidates to join our team and partner with one of the biggest cloud communications companies in the world – RingCentral. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.     

About RingCentral 

RingCentral is the global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human interaction—giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device.     

What we offer:  

• RingCentral offers perks and benefits for all aspects of your work/life: 
• Hybrid Work Setup Arrangement until further notice
• HMO coverage on Day 1 for the employee
• HMO coverage after Day 90 for 3 free dependents 
• Personal Time Off 
• Performance-based incentives (e.g., MBO, commission, etc.) 
• Mental Health support and unlimited free sessions with a Psychologist through Mind You
• Fun wellness and employee engagement programs 

Say hello to possibilities 

It’s not every day that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you is considering this role. First, a little about us, we’re the global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human interaction—giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device.  

We’re a $2 billion company that’s growing at 20+% annually and we’re expanding our Customer Success Manager Lead Team to make sure we stay ahead of the competition. 

To succeed in this role, you must have experience in: 

• Drive value for RingCentral’s customers by being an expert on best practices in change management, finding ways for CSMs to deeply understand our customers’ objectives and deliver value-based solutions, and determining how to define, drive, and demonstrate ROI delivered.
• Drive alignment with internal teams including Renewals and Sales Managers and Expansion teams by aligning with R&E on renewal and up-sell strategy and focusing on selling with a retention focus
• Recruit, mentor, and inspire a world-class team by setting expectations, giving feedback, conducting interviews, creating a customer first culture
• Drive operational excellence by continuously track and communicate metrics to team to promote transparency, drive behaviors and report on metrics 

Desired Qualifications:  

• BA/BS degree or equivalent work experience, MBA preferred
• 5+ years of customer or account management experience including 2+ years managing high-performing Customer Success teams at a SaaS or telecommunications company.
• Experience in hiring, mentoring and growing a team of Customer Success Managers.
• Proven experience driving adoption and leveraging customer success best practices.
• Demonstrated ability to develop strategies to address business metrics, translate them into initiatives and track successful delivery.
• Possesses executive presence with communication that drives results and motivates the team.
• Thrives in ambiguity as part of a growing and expanding team.
• Demonstrated ability to effectively collaborate across organizational boundaries.
• Experience successfully working with senior (C-level) executives.
• Experience effectively addressing escalated client issues with speed and urgency.

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