Sr. Partner Operations Analyst

Sr. Partner Operations Analyst

July 31, 2023 2023-08-03 0:55

Say hello to possibilities at Acquire Asia Pacific Philippines Inc. (Acquire BPO) under the RingCentral
account (RingCentral).
It’s not everyday that you consider starting a new career. We’re Acquire BPO, and we’re happy that
someone as talented as you is considering this role. First, a little about our client, RingCentral is a $2
billion global leader in cloud-based communications and collaboration software. RingCentral is
fundamentally changing the nature of human interaction—giving people the freedom to connect
powerfully and personally from anywhere, at any time, on any device.

This is where you and your skills come in. We’re currently looking for:
The Partner Ops Analyst will be amenable for working across multiple departments to support sales
segment leaders and representatives by providing process initiatives and insights that can be used in
forming a sales strategy. This analyst will start primarily on crafting structured operational processes,
management reports and business dashboards, monitor daily sales operations, and assess periodical
performance. With enough understanding of the business operations, an analyst will collaborate with
leaders across different departments to improve existing dashboards and reports, provide analytics of
data, build new management tools, identify improvement opportunities and recommend decisions on key operational concerns.

The analyst will support Partner sales initiatives through the identification of opportunities, creation of
project plans, database modeling, interpretation of analysis, recommendation, implementation, and
measuring and monitoring results.

This role requires strong database manipulation and analytical skills, project management skills, and the
ability to undertake with multi-functional teams. Projects are likely to focus on improving operational
efficiency and maximizing sales opportunities.

To succeed in this role you must have experience in:

  • Develop periodical performance monitoring dashboards, reports, and metrics
  • Drive project achievements from concept through project closure
  • Actively drive project status reporting, issue identification and risk management
  • Assess and detail key steps: problem statement, process flows, gap analysis, solution
  • recommendations
  • Work synergetic with cross-functional teams – establish relationships, prioritize tasks, achieve
  • achievements
  • Facilitate meetings and project work across multiple locations including global offices
  • Manage distribution of leads and enhance existing processes.
  • Desired Qualifications:
  • 1+ years of experience in sales process analytics and reporting, business process design and/or
  • consulting experience
  • Strong analytical, organization, problem-solving and follow-through skills
  • Ability to work on large databases and synthesize into useful reports and dashboards
  • High Proficiency with Microsoft Word, Excel, and PowerPoint
  • Expertise in Google Sheets, Google Forms, and other integrations.
  • Excellent oral and written communication skills including listening and presentation skills
  • Ability to motivate change and influence individuals at all levels of the organization
  • Ability to assemble, interpret and apply critical thinking to data to help counsel decisions
  • Ability to think and influence both at the strategic and execution level
  • Ability to efficiently prioritize multiple tasks, projects and target date simultaneously
  • Experience documenting processes using project management methodologies
  • Amenable to work on night shifts and/or shifting schedules, with hybrid WFH setup.

What we offer:

  • Comprehensive HMO package (medical and dental)
  • Personal Time Off Leaves
  • Quarterly Performance Bonus
  • Employee Assistance and Wellness Programs

RingCentral’s Global Ops team works collaboratively to provide cohesive support and strategy that
build, nurture and lead all aspects of the business. RingCentral has become the leading global cloudbased communications provider because it is not just selling solutions; it is changing the nature of

RingCentral’s work culture is the backbone of our success. And don’t just take our word for it: we are
recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local
BPTW awards in every major location. Bottom line: RingCentral is committed to hiring and retaining
great people because you power our success. RingCentral offers on-site, remote and hybrid work
options optimized for the ways we work and live now.

About RingCentral/Acquire BPO
RingCentral, Inc. is a US-based company engaged as a global provider of cloud unified communications
and collaboration solutions. It is being serviced in the Philippines by its offshore partner Acquire Asia
Pacific Philippines, Inc.

Acquire BPO is an award-winning, global business outsourcer with 8,500+ staff operating out of Class A
offices in 16 locations across the Philippines, Australia, the Dominican Republic, and the US, as well as
from comprehensive Work-from-Home environments, where client-permitted. We are one of the
fastest-growing BPO companies and Australia’s largest outsourcer to the Philippines.

We have 15 years of experience delivering intelligent contact center and back-office functions for global
businesses across many industries including telecommunications, banking and financial services,
insurance, media, education, and retail. We’re recognized as being Safe, Flexible, and Innovative, giving
our clients the capability to Outsource with confidence.

As a dynamic organization with the ability to take your career to the next level, we’re looking for strong
candidates to join our team and partner with one of the biggest cloud communications companies in the
world – RingCentral. We value our employees highly and, as such, offer excellent career development
programs and competitive compensation and benefits packages.
Acquire BPO is an equal opportunity employer that truly values diversity. We do not discriminate on the
basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran
status, or disability status.

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