Implementation Express Associate

Full Time / 30K per Month / Hybrid Work Set up

Implementation Express Associate

February 3, 2023 2023-02-03 6:45

An Associate Implementations Express Engineer is responsible for assisting newly signed up customers in configuring basic account and phone systems set-up.  An Associate Implementations Express Engineer demonstrates expertise and proficiency in most of the skill sets utilized within the Contact Center.  He/she adheres to schedules, guidelines, and requirements in accordance with the Company’s set policies and procedures.

To succeed in this role you must have experience in:

  • Receives transferred calls of newly signed up customers from Sales.
  • Sets expectations that the transaction is not a User Training but a basic account set up only.
  • Walks the customer through the Express Set Up, and probes for other basic account set up needs.
  • Configures basic user set up, such as Call Forwarding, Notifications, Greetings, etc. 
  • Educates customers on VOIP readiness: Sends and ensures the use of the Network Configuration Checklist.
  • Provisions and sets up RC-supported desk phones .
  • Introduces new applications such as  Desk Phones, Mobile App, Desktop App RC Meetings, and Glip by RC.
  • Positions the value of Implementation, and encourages customers to show up on their scheduled Implementation Appointments.
  • Confirms and/or schedules Implementation Appointments.
  • Walks customers through the Community Website and assists them with the sign up process.
  • Updates the Implementation Status, and documents the call in SFDC.
  • Ensures resolution and customer satisfaction, and gains agreement with the customer to close the case.
  • Must be a graduate of IT, computer engineering or any related courses.
  • Networking, IT or telecommunications certification is a plus
  • Applicants must be amenable to work at night

What we offer: 

  • We offer all the work/life benefits you could ever want, (and none of the micromanagement.)
  • Flexible work arrangement (Hyrbid Set Up)
  • Comprehensive HMO package (medical and dental)
  • Personal Time Off Leaves
  • Quarterly Performance Bonus
  • Employee Assistance and Wellness Programs

To know more about the Acquire-RingCentral Manila collaboration, you may visit 

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