Implementation Express AssociateFebruary 3, 2023 2023-02-03 6:45
An Associate Implementations Express Engineer is responsible for assisting newly signed up customers in configuring basic account and phone systems set-up. An Associate Implementations Express Engineer demonstrates expertise and proficiency in most of the skill sets utilized within the Contact Center. He/she adheres to schedules, guidelines, and requirements in accordance with the Company’s set policies and procedures.
To succeed in this role you must have experience in:
- Receives transferred calls of newly signed up customers from Sales.
- Sets expectations that the transaction is not a User Training but a basic account set up only.
- Walks the customer through the Express Set Up, and probes for other basic account set up needs.
- Configures basic user set up, such as Call Forwarding, Notifications, Greetings, etc.
- Educates customers on VOIP readiness: Sends and ensures the use of the Network Configuration Checklist.
- Provisions and sets up RC-supported desk phones .
- Introduces new applications such as Desk Phones, Mobile App, Desktop App RC Meetings, and Glip by RC.
- Positions the value of Implementation, and encourages customers to show up on their scheduled Implementation Appointments.
- Confirms and/or schedules Implementation Appointments.
- Walks customers through the Community Website and assists them with the sign up process.
- Updates the Implementation Status, and documents the call in SFDC.
- Ensures resolution and customer satisfaction, and gains agreement with the customer to close the case.
- Must be a graduate of IT, computer engineering or any related courses.
- Networking, IT or telecommunications certification is a plus
- Applicants must be amenable to work at night
What we offer:
- We offer all the work/life benefits you could ever want, (and none of the micromanagement.)
- Flexible work arrangement (Hyrbid Set Up)
- Comprehensive HMO package (medical and dental)
- Personal Time Off Leaves
- Quarterly Performance Bonus
- Employee Assistance and Wellness Programs
To know more about the Acquire-RingCentral Manila collaboration, you may visit www.ringcentral.com.ph
By completing your application for this role, you:
Agreed that the information collected through this site will only be processed with your prior consent and for the purpose of facilitating your employment opportunities