Partner Assist Representative

Partner Assist Representative

July 27, 2023 2024-02-19 6:17

RingCentral, Inc. is a US-based company engaged as a global provider of cloud unified communications and collaboration solutions. It is being serviced in the Philippines by its offshore partner Acquire Asia Pacific Philippines, Inc. 

Acquire BPO is an award-winning, global business outsourcer with 8,500+ staff operating out of Class A offices in 16 locations across the Philippines, Australia, the Dominican Republic and the US, as well as from comprehensive Work-from-Home environments, where client-permitted. We are one of the fastest-growing BPO companies and Australia’s largest outsourcer to the Philippines.  
 
We have 15-years’ experience delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education and retail. We’re recognized as being Safe, Flexible and Innovative, giving our clients the capability to Outsource with confidence.  
  
As a dynamic organization with the ability to take your career to the next level, we’re looking for strong candidates to join our team and partner with one of the biggest cloud communications companies in the world – RingCentral. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.  
 
About RingCentral
RingCentral is the global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human interaction—giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device.  
 

Duties and responsibilities

  • Develop business plans and drive lead generation / marketing campaigns with Resellers
  • Conduct regular business review and planning meetings with top and emerging Resellers in assigned region
  • Assist new Resellers with prospecting, sales meetings and closing new RingCentral opportunities
  • Provide day-to-day support for RingCentral Channel Partners to help them sell, implement and support RingCentral’s services.
  • Answer partner questions via e-mail and telephone
  • Assist partners with quotes and proposals for RingCentral services
  • Work with internal cross-functional teams to assist with partner implementation, support and escalations
  • Assist with launching and set up of new sales agent and reseller partners
  • Assist with ongoing Reseller training, marketing, and overall enablement programs
  • Work cross-functionally with other team members to deliver on company goals
  • Drive requirements and help develop sales tools and materials for the Channel
  • Serve as internal channel advocate to ensure partner and customer satisfaction
  • Participation in industry events such as trade shows and seminars 

Qualifications

  • A minimum of 5 years of professional experience in Sales 
  • Preferably someone with at least 2 years’ experience in B2B
  • Minimum of 1-year Account Management Experience and/or Client-focused Solutions Selling in a telco environment
  • Channel, Inbound/Outbound Sales experience is a strong plus SaaS experience is a plus 
  • Experience in handling a business account is highly desired
  • Well organized, responsible and dedicated, with the ability to multi-task and create basic reports.
  • Self-learning, able to learn new tools quickly and work in a fast-evolving environment.
  • Familiarity with CRM tools (ex. Salesforce)
  • Strong verbal and written communication skills
  • Ability to communicate, present and influence decision makers at all levels of an organization
  • Effective presentation and negotiation skills
  • Self-motivated and able to thrive in a results-driven environment
  • Natural relationship builder with integrity, reliability and maturity

Soft Skills

  • Excellent English written and verbal communication skills.
  • Ability to work independently and act professionally at all times.
  • Strong organizational skills and able to work under pressure.
  • Good interpersonal skills
  • Strong attention to details


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