RingCentral, Inc. is a US-based company engaged as a global provider of cloud unified communications and collaboration solutions. It is being serviced in the Philippines by its off-shore partner Acquire Asia Pacific Philippines, Inc.  

About RingCentral 

RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™  (MVP™) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral® empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral is headquartered in Belmont, California, and has offices around the world. 

RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. 

What we offer:  

RingCentral offers perks and benefits for all aspects of your work/life:  

• Hybrid Work Setup Arrangement until further notice 
• HMO coverage on Day 1 for the employee 
• HMO coverage after Day 90 for 3 free dependents  
• Personal Time Off  
• Performance-based incentives (e.g. MBO, commission, etc.)  
• Employee Assistance Program (EAP) under Workplace Options with free counseling sessions available 24/7  
• Mental Health support and unlimited free sessions with a Psychologist through Mind You 
• Meditation guidance through Headspace  
• Resources for parents and employees with special needs children through Whil 
• Fun wellness and employee engagement programs 

Say hello to possibilities!

It’s not everyday that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you is considering this role.  

First, a little about us, we’re the global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human interaction—giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device.  

We’re a $1.5 billion company that’s growing at 30+% annually and we’re expanding our Professional Services Team to make sure we stay ahead of the competition.  

We are hiring for Professional Services Porting Coordinator:

Professional Services Porting Coordinator is responsible for the overall success of the number porting process – from submission to activation – within the Professional Services Department. They will work in a collaborative environment to help ensure the implementation of the project is successful, this includes working directly with the customer, Project Manager, Product and Design Engineers, and all other people involved in the project. In addition, the Professional Services porting Coordinator directive is focused on providing quality customer service experience, timely product delivery, strong task management skills, and the ability to identify problems and provide constructive resolution. 

To succeed in this role you must have experience in: 

• Creates and processes local service requests (LSR) and monitor order progress with Local Exchange Carriers (LEC) and Interexchange Carriers (IXC). 
• Process orders using carrier portals and internal database. 
• Retrieve necessary information that is relevant to the success of porting the number ( e.g LOA, COB, CSR) 
• Responsible for handling non-project and project port requests for Professional Services. 
• Closely update the Project Manager and the Customer on porting updates for multiple global locations throughout the lifecycle of the project. 
• Responsible for handling local number porting escalations by facilitating close and frequent customer communication and escalating with underlying carriers. 
• Initiate and maintain regular communications (Phone and Email) with customers and vendor to review and verify the order, review required information to provide services requested, schedule/coordinate service installation and communicate milestone dates with customer and/or Vendor.
• Demonstrated ability to meet deadlines and handle multiple projects and cases. 
• Practical knowledge of industry guidelines and practices for LNP (Local Number Portability) CSR’s and LSR’s. (Local Service Request) 
• Experience in dealing with Incumbent Local Exchange Companies (ILEC) for service as well as escalation procedures. 
• Performs task or duties that maybe assigned by the Superior or Manager from time to time. 
• Maintain active collaboration with porting team to keep the team updated with the process updates and enhancements. 

Desired Qualifications: 

• Experience in handling Unified Communications platform 
• Customer Service, Quality Focus, Problem Solving, Documentation Skills, Listening, Phone Skills,
• Resolving Conflict, Analyzing Information, Multitasking, Critical Thinking, Pro-Active, Time
• Management, Organized, Troubleshooting skills. 
• Able to read and interpret CSRs and LOA information from various carriers. 
• Ability to handle and prioritize multiple tasks while maintaining attention to detail.
• Ability to communicate with all levels of Management both internal and external regarding porting. 
• 2+ years of telecommunication porting/provisioning related experience and knowledge. 
• 3+ years in customer-focused role – post sales technical support 
• Ability to escalate to 2nd level with carriers and follow-up for issue resolution. 
• Strong and effective communication skills – verbal and written. 
• Experience with VoIP and/or Cloud Communication Systems is a preferred but not required. 
• Basic to Intermediate knowledge in using Microsoft Excel (Required) 
• Detail oriented is highly required. 
• Strong time management skills – able to deliver, manage and handle tight deadlines. 
• Ability to work efficiently in a highly demanding, team-oriented, and fast paced environment. 
• Occasional on-call after-hours work may be required as needed.
  

By completing your application for this role, you:

• Agreed that the information collected through this site will only be processed with your prior consent and for the purpose of facilitating your employment opportunities
• Have read and agreed to our Data Privacy Policy